Shipping policy
# SHIPPING POLICY
Last updated: September 17, 2026
At SeaLamp, we carefully prepare every order to ensure that your SeaLamp arrives safely and securely.
This Shipping Policy explains how we process and deliver orders placed through our website.
## 1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During periods of particularly high order volume, promotions or circumstances outside our reasonable control, processing may take longer than usual.
If there is a significant delay in processing your order, we will contact you using the contact information provided with your order.
## 2. Shipping Times
After your order has been processed, delivery generally takes approximately 9–14 business days, depending on the destination and shipping carrier.
Taking processing and transit times together, the typical total delivery timeframe is approximately 10–17 business days from the date your order is placed.
Delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary due to factors outside our reasonable control, including carrier delays, customs procedures, weather conditions, public holidays, transportation disruptions or other unforeseen circumstances.
Nothing in this policy limits any mandatory delivery rights you may have under applicable consumer law.
## 3. Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
If free shipping is offered for your order, the applicable shipping cost will be shown as $0 or otherwise clearly identified at checkout.
Any additional charges that may apply to international shipments, such as customs duties or import taxes, will be handled in accordance with applicable laws and the information provided at checkout.
## 4. International Orders
We may ship orders to countries and regions available at checkout.
International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
Where such charges are not collected by SeaLamp at checkout, they may be payable by the recipient in accordance with the laws of the destination country.
SeaLamp cannot guarantee that a particular country will impose no customs duties or import charges.
Customers are responsible for providing accurate and complete delivery information, including their full name, delivery address and any other information required for delivery.
## 5. Tracking
When tracking is available for your order, we will provide tracking information by email or through the contact information associated with your order.
Tracking information may take some time to become active after the carrier receives the shipment.
Once activated, you can use the tracking information to monitor the progress of your shipment.
## 6. Incorrect or Incomplete Shipping Information
Please make sure that your shipping information is accurate before completing your purchase.
If you provide an incorrect or incomplete address and the order has not yet been shipped, please contact us as soon as possible at:
sealamphelp@gmail.com
We will make reasonable efforts to update the shipping information where possible.
Once an order has been shipped, we may not be able to change the delivery address.
If a package is returned to us because the address provided was incorrect or incomplete, additional shipping costs may apply if you request that the package be shipped again, to the extent permitted by applicable law.
This does not affect any mandatory consumer rights that may apply.
## 7. Lost, Damaged or Delayed Packages
If your package appears to be lost, significantly delayed or arrives damaged, please contact us at:
sealamphelp@gmail.com
If your order arrives damaged, we recommend taking photographs of the package and the product and contacting us as soon as reasonably possible.
If the shipment was arranged by SeaLamp, we will work with the relevant carrier to investigate the issue and provide an appropriate solution in accordance with applicable law.
For customers in the European Union and other jurisdictions with mandatory consumer protection rules, SeaLamp remains responsible for the goods during transportation until the goods are delivered to you, unless an applicable legal exception applies.
## 8. Delivery Delays
Estimated delivery times are provided for guidance only.
After processing, delivery generally takes 9–14 business days. Including the 1–3 business day processing period, the typical total delivery timeframe is approximately 10–17 business days.
If your order is delayed beyond the estimated delivery period, please contact us so that we can investigate the status of your shipment.
For customers protected by mandatory consumer laws, statutory delivery rights remain unaffected by this Shipping Policy.
Where applicable European Union consumer law applies and no different delivery period has been agreed, goods should generally be delivered within 30 days of the conclusion of the contract. If delivery does not occur within the applicable period, the consumer may have rights to request delivery within an additional reasonable period and, in certain circumstances, terminate the contract and receive a refund.
## 9. Refused or Uncollected Packages
If a package is refused or remains uncollected, please contact us at:
sealamphelp@gmail.com
Any refund, reshipping or other solution will be handled in accordance with our Returns & Refund Policy and applicable consumer law.
We will not use this section to limit any statutory rights you may have.
## 10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
sealamphelp@gmail.com
We will make reasonable efforts to accommodate cancellation requests before an order has been shipped.
Once an order has been shipped, cancellation may no longer be possible. In that case, you may still have return or withdrawal rights under our Returns & Refund Policy and applicable consumer law.
## 11. Delivery Restrictions
Certain products or destinations may be unavailable for shipping due to legal, logistical, carrier or other restrictions.
If we are unable to ship an order to your selected destination after your purchase, we will contact you and provide an appropriate solution, including a refund where required.
## 12. Consumer Rights
This Shipping Policy does not limit, exclude or replace any mandatory consumer rights that apply to you under the laws of your country or region.
In particular, nothing in this policy limits your statutory rights relating to delivery, damaged goods, defective products, cancellation, refunds or legal guarantees.
Where the law of your country provides greater protection than this policy, the applicable mandatory legal requirements will prevail.
## 13. Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
sealamphelp@gmail.com