Refund policy

## Returns & Refund Policy

We want you to be happy with your SeaLamp purchase. If you change your mind, you may request a return within 15 days of receiving your order, subject to the conditions below and any mandatory consumer rights applicable in your country.

### 1. Returns

You may request a return within 15 days of the date you receive your order.

To be eligible for a return, the item must be returned in a condition that allows it to be resold. You may handle and inspect the product as reasonably necessary to determine its nature, characteristics and functionality.

The item should be returned with its original packaging and, where reasonably possible, all accessories and included components.

To request a return, please contact us at:

sealamphelp@gmail.com

Please do not send an item back before contacting us and receiving return instructions.

Unless otherwise required by applicable law, customers are responsible for the direct cost of return shipping for returns requested because they have changed their mind.

### 2. Damaged, defective or incorrect items

Please inspect your order when you receive it and contact us as soon as reasonably possible if your item arrives damaged, defective, or if you receive the wrong product.

If your product is defective, damaged in transit, or does not conform to your order or applicable legal requirements, please contact us at sealamphelp@gmail.com.

Where required by applicable law, we will provide the appropriate remedy, which may include repair, replacement, price reduction or refund. Any remedy required by applicable law will be provided in accordance with those legal requirements and without charging the consumer where required.

### 3. Refunds

Once we receive and inspect your returned item, we will confirm whether the return has been accepted.

If your refund is approved, we will issue the refund to your original payment method.

Where applicable law provides a specific deadline for refunds, we will comply with that deadline. For example, for customers exercising a statutory right of withdrawal in the European Union, refunds will be processed in accordance with applicable law.

Please note that your bank or payment provider may require additional time to process the refund after we have issued it.

### 4. European Union – Right of Withdrawal

If you are a consumer in the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving your goods, without providing a reason.

This statutory right is separate from our additional 15-day return policy.

During the statutory withdrawal period, you may handle the product only to the extent necessary to establish its nature, characteristics and functionality. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

Unless otherwise required by applicable law, you are responsible for the direct cost of returning the goods when exercising the right of withdrawal, provided that we informed you of this before your purchase.

When you validly exercise your right of withdrawal, we will reimburse the payments received from you in accordance with applicable law. We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

### 5. Legal Consumer Rights

Nothing in this policy limits, excludes or replaces any mandatory consumer rights that apply to you under the laws of your country or region.

If the product you receive is defective, does not conform to the contract, or otherwise fails to meet mandatory legal requirements, your statutory rights remain unaffected by this return policy.

### 6. Sale Items

Sale, promotional and discounted items are subject to the same applicable statutory consumer rights as other products.

Our 15-day voluntary return policy also applies to sale items unless otherwise clearly stated at the time of purchase.

### 7. Exchanges

If you would like a different product, we may recommend returning the original item and placing a new order.

Any statutory rights you may have regarding defective or non-conforming goods remain unaffected.

### 8. Contact

For any questions regarding returns, refunds or your consumer rights, please contact us at:

sealamphelp@gmail.com